Service Advisor
ABOUT RBM OF ATLANTA
RBM of Atlanta is a privately owned and operated Mercedes-Benz dealership with an innovative and storied history.
RBM of Atlanta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.
RBM of Atlanta’s innovations include the first loaner vehicle fleet in the Georgia and the first mobile service. We are an award-winning Mercedes-Benz dealership, one of the most established in the Southeast, and has been Atlanta’s Mercedes-Benz Connection since 1964.
Mercedes-Benz experience or other highline model is preferred but not required. We are a high volume and quick paced service department. Find out why the average tenure of our service advisors is over 10 years and why we have one of the finest service departments in the country.
RBM of Atlanta has over 72 service bays with state-of-the-art equipment housed in two climate-controlled service facilities. We also have an onsite car wash and a dedicated climate controlled detail facility. RBM of Atlanta offers a clean and comfortable work environment! We are a high volume, quick paced service and parts departments that operates 6 days a week.
If you are qualified and have the desire to work for an award-winning dealership, please contact us.
ABOUT THE SCREENING PROCESS
Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes completing a full employment application; satisfactory criminal, credit and, where applicable, driving records checks; in-person interviews and other inquiries.
SERVICE ADVISOR
- Warmly welcome and greet all service clients in a timely manner in the main service drive. You are our ambassador; your charm is clearly evident in everything you do and/or say. Maintain a professional personal appearance and work space.
- Actively listen to our clients and their needs and interpret body language and tone in order exceed client’s expectations, solve problems, and de-escalate issues.
- Communicate with service customers to determine the nature of their mechanical problems and service needs. Ask questions and test drive client cars in order to provide technicians with an essential information.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with Mercedes-Benz’ specifications. Properly present and show value in Mercedes-Benz recommended maintenance plan using maintenance menus.
- Communicate (present and sell) the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order.
- Accurately record maintenance and/or repairs needed and conveys to technician.
- Process extended warranty claims for clients.
- Handle telephone enquiries regarding work in process and appointments and return phone, email, and text messages promptly.
- Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage.
- Keep clients updated with timely progress reports on vehicle status throughout visit.
- Proactively communicate potential issues with customers, management and other departments in order to provide the best possible customer experience.
- High Manufacturer CSI customer satisfaction survey scores is a must.
- Complete required Mercedes-Benz and dealership training.
- Abide by company policy and departmental best practices and procedures.
- Perform other duties as assigned.
BENEFITS:
- Compensation Commensurate on Qualifications and Experience
- Paid Training and Certification along with Opportunities to Advance within Dealership
- Performance Bonuses
- On-site Parking
- Prescription & Medical Insurance
- Dental Insurance Available/Optional
- Long & Short Term Disability Insurance Available/Optional
- Short Term Disability Insurance Available/Optional
- Life Insurance & 401(k) Retirement Plan
- Paid Holidays, Sick Time, & Vacations
- Employee Discount Program
Job Qualifications and Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or the equivalent.
- All applicants must be authorized to work in the USA.
- All applicants must have a clean driving record. and must be insurable.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
LANGUAGE SKILLS
- Ability to read, comprehend, and interpret: simple instructions, short correspondence, memos, and documents.
- Ability to write routine reports and correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
- Ability to respond to common inquiries or complaints from customers.
MATHEMATICAL SKILLS
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, schedule, or diagram form.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Physical demands include: constantly position body and move in order to retrieve cars from parking lot, diagnose and repair vehicles; detect and identify vehicle issues and shop safety concerns; exert force to move/manipulate objects (up to 20lbs occasionally, 10lbs frequently, 10lbs constantly); operate tools and equipment; repetitive motion
- Work is conducted inside, outside, and in a shop environment in proximity to moving vehicles, mechanical equipment, with exposure to chemicals, and moderate to loud noise levels.
Job is located at RBM of Atlanta | 7640 Roswell Road, Atlanta, GA, 30350
Service BDC Customer Experience Specialist
ABOUT RBM OF ATLANTA
Looking for a great automotive career in Automotive Retail? Then you are looking at the right place. RBM of Atlanta is a privately owned and operated Mercedes-Benz dealership with an innovative and storied history.
RBM of Atlanta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.
RBM of Atlanta’s innovations include the first loaner vehicle fleet in the Georgia and the first mobile service. We are an award winning Mercedes-Benz dealership, one of the most established in the Southeast, and has been Atlanta’s Mercedes-Benz Connection since 1964. 4 time winner of the Mercedes-Benz Best of the Best Award.
Enhances the customers’ positive service experience by providing an outstanding, memorable, and personalized attention to our clients on the phone by assisting with: service appointment setting, troubleshooting basic automotive questions, connecting calls to other parties in the dealership, checking on service status, resolving and following up on any client issues brought to your attention. Makes outbound calls per day to client’s whose service has been completed, inquiring about their experience with the dealership and ensuring they are completely satisfied with every aspect of their visit. This role is an integral part of the customer experience journey for our clients, setting the tone and our client’s expectations for their entire visit with our service department. 100% of client interaction is on the phone, so you must be able to effectively communicate in an articulate, empathetic, and professional tone. Patience is not just a virtue but a requirement.
ABOUT THE SCREENING PROCESS
Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes completing a full employment application; satisfactory criminal, credit and, where applicable, driving records checks; in-person interviews and other inquiries.
SERVICE BDC CUSTOMER EXPERIENCE SPECIALIST
- Answers incoming phone calls to the dealership in less than 15 seconds of initial ring.
- Assists clients in setting or rescheduling quality service appointments.
- Assists clients by answering questions or connecting them to the correct party in the dealership.
- Makes outbound calls to clients who missed their scheduled appointment.
- Makes outbound calls to clients who have recently been in for service to check on satisfaction.
- Effectively communicates client issues with dealership employees via text, email, and/or phone.
- Accurately records information in various computer applications during the appointment setting process or issue resolution.
- Uses good business and customer service judgment to solve client issues.
- Operates computer and phone system equipment.
- Maintains a professional appearance and work space.
- High manufacturer CSI customer satisfaction survey scores is a must, you’re part of this process and review.
- Complete required Mercedes-Benz and dealership training.
- Abide by company policy and departmental best practices and procedures.
- Performs other duties as assigned.
BENEFITS
- Compensation commensurate on qualifications and experience
- Paid training and certification, along with opportunities to advance within dealership
- Performance Bonuses
- Prescription & Medical Insurance
- Dental Insurance Available/Optional
- Long & Short Term Disability Insurance Available/Optional
- Short Term Disability Insurance Available/Optional
- Life Insurance & 401(k) Retirement Plan
- Paid Holidays, Sick Time, & Vacations
- On-site Parking
- Employee Discount Program
- High school diploma or the equivalent.
- All applicants must be authorized to work in the USA.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
- Ability to read, comprehend, and interpret: simple instructions, short correspondence, memos, and documents.
- Ability to write simple correspondence and reports.
- Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
- Ability to add, subtract, multiply and divide in all units of measure
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, schedule, or diagram form.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Physical activities include: remain stationary for long periods of time, operate office equipment, and repetitive motion.
Job Qualifications and Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS
MATHEMATICAL SKILLS
REASONING ABILITY
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Job is located at RBM of Atlanta | 7640 Roswell Road, Atlanta, GA, 30350
Service Concierge / Receptionist
ABOUT RBM OF ATLANTA
RBM of Atlanta is a privately owned and operated Mercedes-Benz dealership with an innovative and storied history.
RBM of Atlanta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.
RBM of Atlanta’s innovations include the first loaner vehicle fleet in the Georgia, Express Service, and the mobile service. We are Georgia’s only 4 time winner of the prestigious Mercedes-Benz Best of the Best award. We are one of the most established in the Southeast, and have been Atlanta’s Mercedes-Benz Connection since 1964.
The primary goal of a Service Concierge is to ensure our clients have a truly exceptional experience when coming in for Service. The concierge primary responsibility is to maintain the high quality standards of the business, by providing outstanding customer service, treating each customer with care and the utmost standard of professionalism. You are part of the “air traffic control team” to ensure clients get to the right person at the right time. You will provide our clients with answers to their questions and navigate them through the service appointment process seamlessly while ensuring business policies and procedures are followed at all times.
ABOUT THE SCREENING PROCESS
Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes completing a full employment application; satisfactory criminal, credit and, where applicable, driving records checks; in-person interviews and other inquiries.
SERVICE CONCIERGE / RECEPTIONIST
- Warmly greet and welcome clients and other quests to the dealership. Use my dealer lot technology to greet customers by name. Do not leave the work station desk unattended.
- Manage the waiting area and amenities. Ensure that the snack area is always clean and fully stocked.
- Actively listen to our clients and their needs and interpret body language in order exceed client’s expectations, solve problems, and de-escalate issues. Record details of inquires, comments, and complaints.
- Generate courtesy car loaner agreements, explain terms to clients, collect required documentation, and complete vehicle inspections. Check-in courtesy cars being returned by clients when picking up their vehicle from service.
- Check-in clients for service appointments and ensure that no client waits too long to speak with an advisor.
- Maintain tow-in log and lost-and-found.
- Check-out clients picking up their vehicles from service, collect payment, and connect them with their advisor or manager if they have questions. Support the active delivery process.
- Maintain a neat and professional appearance at all times. Must be upbeat and very personable.
- Proactively communicate potential issues with customers, management and other departments in order to provide the best possible customer experience.
- Complete required Mercedes-Benz and dealership training.
- High manufacturer CSI customer satisfaction survey scores is a must, you’re part of this process and review.
- Abide by company policy and departmental best practices and procedures.
- Other duties as assigned.
BENEFITS
- Compensation commensurate on qualifications and experience
- Paid training and certification, along with opportunities to advance within dealership
- Performance Bonuses
- Prescription & Medical Insurance
- Dental Insurance Available/Optional
- Long & Short Term Disability Insurance Available/Optional
- Short Term Disability Insurance Available/Optional
- Life Insurance & 401(k) Retirement Plan
- Paid Holidays, Sick Time, & Vacations
- On-site Parking
- Employee Discount Program
Job Qualifications and Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or the equivalent.
- 2 years of experience in a customer service field
- All applicants must be authorized to work in the USA.
- All applicants must have a clean driving record. and must be insurable.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
LANGUAGE SKILLS
- Ability to read, comprehend, and interpret: simple instructions, short correspondence, memos, and documents.
- Ability to write simple correspondence and reports.
- Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
MATHEMATICAL SKILLS
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
- Ability to perform these operations using units of American money and weight measurement, volume and distance.
REASONING ABILITY
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, schedule, or diagram form.
- Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Physical demands include: constantly position body and move in order to retrieve cars from parking lot, diagnose and repair vehicles; detect and identify vehicle issues and shop safety concerns; exert force to move/manipulate objects (up to 20lbs occasionally, 10lbs frequently); operate tools and equipment; repetitive motion
- Work is conducted inside, outside, and in a shop environment in proximity to moving vehicles.
Job is located at RBM of Atlanta | 7640 Roswell Road, Atlanta, GA, 30350
