RBM of Atlanta – Service Positions | Careers

Service Advisor

RBM of Atlanta is a privately owned and operated Mercedes-Benz dealership with an innovative and storied history. RBM of Atlanta’s innovations include the first loaner vehicle fleet in the Georgia and the first mobile service. We are an award winning Mercedes-Benz dealership, one of the most established in the Southeast, and has been Atlanta’s Mercedes-Benz Connection since 1964.

Mercedes-Benz experience or other highline model is preferred but not required. We are a high volume and quick paced service department. Find out why the average tenure of our service advisors is over 10 years and why we have one of the finest service departments in the country.

RBM of Atlanta has over 72 service bays with state-of-the-art equipment housed in two climate-controlled service facilities. We also have an onsite carwash and a dedicated climate controlled detail facility. RBM of Atlanta offers a clean and comfortable work environment! We are a high volume, quick paced service and parts departments that operates 6 days a week.

If you are qualified and have the desire to work for an award winning dealership, please contact us.

Service Advisor/Writer:

• Warmly welcomes and greets all service clients in a timely manner in the main service drive. You are our ambassador; your charm is clearly evident in everything you do and/or say.
• Communicate with service customers to determine the nature of the mechanical problems.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with Mercedes-Benz’ specifications. Properly present and show value in Mercedes-Benz recommended maintenance plan using maintenance menus.
• Communicate (present and sell) the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order.
• Accurately records maintenance and/or repairs needed and conveys to technician.
• Process extended warranty claims for clients.
• Handle telephone inquires regarding work in process and appointments and return phone messages promptly.
• Deliver vehicles to customers and answer any questions, review work preformed and explain charges and coverage.
• Keep clients updated with timely progress reports on vehicle status throughout visit.
• High Manufacturer CSI scores is a must.

Job Requirements:

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent verbal and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must have a clean driving record.
• Must be insurable.
• ***All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Compensation and Benefits:
WE OFFER:

• Compensation commensurate on qualifications and experience
• Paid training, opportunities to advance within dealership
• We offer an excellent benefits package including:
• Performance Bonuses
• Prescription Insurance
• Medical Insurance
• Dental Insurance Available/Optional
• Long Term Disability Insurance Available/Optional
• Short Term Disability Insurance Available/Optional
• Life Insurance
• 401(k) Retirement Plan
• Paid Holidays
• Paid Vacations
• Paid Training and Certification
• Uniform Allowance
• Employee Discount Program
• And More!

Car Wash Associate

RBM of Atlanta is a privately owned and operated Mercedes-Benz dealership with an innovative and storied history. RBM of Atlanta’s innovations include the first loaner vehicle fleet in the Georgia and the first mobile service. We are an award winning Mercedes-Benz dealership, Georgia’s only 4 time winner of the Prestigious Mercedes-Benz Best of the Best awards. We are one of the most established in the Southeast, and has been Atlanta’s Mercedes-Benz Connection since 1964.

RBM of Atlanta has 72 service bays with state-of-the-art equipment housed in two climate-controlled service facilities. We also have an onsite carwash and a dedicated climate controlled detail facility. RBM of Atlanta offers a clean and comfortable work environment! We are a high volume, quick paced service and parts departments that operates 6 days a week.

RBM of Atlanta is looking for car washers for our high volume service operation. You will be responsible for maintaining the exterior and interior appearance of our courtesy vehicle fleet and customer cars for our service organization.

Are you currently a valet or a cash wash attendant? This would be a great position for you. You must be a self starter, meticulous, responsible and have very good attention to detail. This is a high earning potential career with opportunities to grow within the company.

Essential duties and responsibilities for Car Washer:

• Ensure that car windows, sunroofs, and doors are properly secured before prepping and washing.
• Vacuum interior of vehicles, including front, rear and trunk mats. Place mats back in proper locations if removal was required with vacuuming / cleaning.
• Dust (polish) the interior of the car and make sure that any trash is disposed-off properly.
• Wet and wash bumpers prior to going through automatic car wash.
• Spray, scrub, and clean wheels prior to going through car wash (based on type of wheel and level of dirtiness).
• Make sure that the roof of the car is cleaned or wiped according to instructions.
• Ensure that the car is properly dried from the inside and the outside.
• Drive cars through the car wash area and the automated car wash with care/ ensure safety of others.
• Ensure that any accessories taken out of the car during the car wash procedure are put back before handing the car to the owner.

Job Requirements:

• High school diploma or the equivalent.
• Experience as a car washer and/or valet is an asset but not required.
• Must be a self-starter
• Must be meticulous and have high attention to details.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent verbal and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must have a current and valid driver’s license and a clean driving record.
• Must be insurable.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Compensation and Benefits: WE OFFER:

• Compensation commensurate on qualifications and experience
• Paid training, opportunities to advance within dealership
• We offer an excellent benefits package

Service Concierge / Receptionist

RBM of Atlanta is a privately owned and operated Mercedes-Benz dealership with an innovative and storied history. RBM of Atlanta’s innovations include the first loaner vehicle fleet in the Georgia, Express Service, and the mobile service. We are Georgia’s only 4 time winner of the prestigious Mercedes-Benz Best of the Best award. We are one of the most established in the Southeast, and have been Atlanta’s Mercedes-Benz Connection since 1964.

The primary goal of a Service Concierge is to ensure our clients have a truly exceptional experience when coming in for Service. The concierge primary responsibility is to maintain the high quality standards of the business, by providing outstanding customer service, treating each customer with care and the utmost standard of professionalism. You are part of the air traffic control team to ensure clients get to the right person at the right time. You will provide our clients with answers to their questions and navigate them through the service appointment process seamlessly while ensuring business policies and procedures are followed at all times.

Important qualities:

• Warm Greeting. (Welcome)
• Managing Waiting area/Amenities
• Actively Listen to our clients and their needs
• Exceed client’s expectations
• You are a problem solving
• You are able to deescalate situations and know when to get help
• You are organized
• Multi-tasker
• Team player
• Reliable
• Productive
• Neat and Professional appearance at all times
• Be able to stand and/or move around for at least an hour at a time
• Other duties may apply
• ***Qualified applicants must possess at least 2 years of experience in a customer service field.

Job Requirements:

• High school diploma or the equivalent.
• Must be upbeat and very personable.
• Ability to read and comprehend instructions and information.
• Excellent verbal and interpersonal skills.
• Professional personal appearance.
• Excellent verbal and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must have a clean driving record.
• Must be insurable.

Compensation and Benefits: WE OFFER:

• Compensation commensurate on qualifications and experience
• Paid training, opportunities to advance within dealership
• We offer an excellent benefits package

Service BDC Customer Experience Specialist

Looking for a great automotive career in Automotive Retail? Then you are looking at the right place. RBM of Atlanta is a privately owned and operated Mercedes-Benz dealership with an innovative and storied history. RBM of Atlanta’s innovations include the first loaner vehicle fleet in the Georgia and the first mobile service. We are an award winning Mercedes-Benz dealership, one of the most established in the Southeast, and has been Atlanta’s Mercedes-Benz Connection since 1964. 4 time winner of the Mercedes-Benz Best of the Best Award.

Customer Experience Specialist:

Enhances the customers’ positive service experience by providing an outstanding, memorable, and personalized attention to our clients on the phone by assisting with: service appointment setting, troubleshooting basic automotive questions, connecting calls to other parties in the dealership, checking on service status, resolving and following up on any client issues brought to your attention. Makes up to 100 outbound calls per day to client’s whose service has been completed, inquiring about their experience with the dealership and ensuring they are completely satisfied with every aspect of their visit. This role is an integral part of the customer experience journey for our clients, setting the tone and our client’s expectations for their entire visit with our service department. 100% of client interaction is on the phone, so you must be able to effectively communicate in an articulate, empathetic, and professional tone. Patience is not just a virtue but a requirement.

Essential Duties include the following. Other duties may be assigned

• Answers incoming phone calls to the dealership in less than 15 seconds of initial ring.
• Assists clients in setting or rescheduling quality service appointments.
• Assists clients by answering questions or connecting them to the correct party in the dealership.
• Makes outbound calls to clients who missed their scheduled appointment.
• Makes outbound calls to clients who have recently been in for service to check on satisfaction.
• Effectively communicates client issues with dealership employees via text, e-mail, and/or phone.
• Accurately records information in various computer applications during the appointment setting process or issue resolution.
• Uses good business and customer service judgment to solve client issues.
• Operates computer and phone system equipment.
• Maintains a professional appearance.
• High Manufacturer CSI scores is a must, you’re part of this process and review.
• Performs other duties as assigned.
• Maintains professional appearance and demeanor.

Job Requirements:

• Patience is not just a virtue but a requirement and just a way of life.
• You excel at customer care and can relate to anyone.
• High school diploma or the equivalent.
• Must be a self-starter
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent verbal and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must have a current and valid driver’s license and a clean driving record.
• Must be insurable.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Compensation and Benefits: WE OFFER:

• Compensation commensurate on qualifications and experience
• Paid training, opportunities to advance within dealership
• We offer an excellent benefits package