RBM of Atlanta – Sales Department Positions

Mercedes-Benz Sales Consultant Career

ABOUT RBM OF ATLANTA

RBM of Atlanta is a privately owned and family operated Mercedes-Benz dealership with an innovative and storied history.

RBM of Atlanta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.

RBM of Atlanta’s innovations include the first loaner vehicle fleet in the Georgia and the first mobile service. We are an award-winning Mercedes-Benz dealership, one of the most established in the Southeast, and have been Atlanta’s Mercedes-Benz Connection since 1964.

Looking for a great automotive sales career? Then you are looking at the right place. RBM of Atlanta is a privately owned Mercedes-Benz dealership in Atlanta, GA; we offer the resources, training, and support to be successful in automotive sales. We’re looking for full-time Mercedes-Benz Sales Consultants and have job / careers opens available.

ABOUT THE SCREENING PROCESS

Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes completing a full employment application; satisfactory criminal, credit and, where applicable, driving records checks; in-person interviews and other inquiries.

SALES CONSULTANT

• The sales consultant is responsible for selling new and pre-owned vehicles at dealership gross profit, volume, and customer satisfaction standards. This position includes four broad areas of activity: disciplined personal work habits, prospecting, selling, and follow-up.
• Realize that business is built on maintaining excellent relationships with our customers and guaranteeing customer satisfaction earns you more business.
• Follow-up on all sales leads from a variety of sources including phone, walk-ins, internet, etc.
• Maintain all prospect and customer interactions on CRM system and follow the established dealership sales processes.
• Keep abreast of vehicles features, conditions, and warranty status of new & used vehicle makes and models, trim levels, features, accessories, etc., and how they benefit customers.
• Keep abreast of current and incoming inventory.
• Demonstrate new and pre-owned vehicles (includes test drives).
• Deliver vehicles to customers. The delivery process ensures that the customer understands the vehicle’s operating features, warranty and paperwork.
• Introduce customers to the service department and work with the service department to ensure ongoing customer satisfaction.
• Know and understand equity and values, and be able to explain depreciation to the customer.
• Know and understand the federal, state and local laws which govern retail auto sales.
• Proactively communicate potential issues with customers, management and other departments in order to provide the best possible customer experience.
• Maintain a professional personal appearance and work space.
• High Manufacturer CSI customer satisfaction survey scores is a must.
• Complete required Mercedes-Benz and dealership training.
• Abide by company policy and departmental best practices and procedures.
• Perform other duties as assigned.

BENEFITS:

• Compensation commensurate on qualifications and experience
• Paid training and certification, along with opportunities to advance within dealership
• On-site Parking
• Performance Bonuses
• Prescription & Medical Insurance
• Dental Insurance Available/Optional
• Long & Short Term Disability Insurance Available/Optional
• Short Term Disability Insurance Available/Optional
• Life Insurance & 401(k) Retirement Plan
• Paid Vacations
• Employee Discount Program

Job Qualifications and Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or the equivalent.
• All applicants must be authorized to work in the USA.
• All applicants must have a clean driving record. and must be insurable.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

LANGUAGE SKILLS

• Ability to read, comprehend, and interpret: simple instructions, short correspondence, memos, and documents.
• Ability to write routine reports and correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Ability to respond to common inquiries or complaints from customers.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
• Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, schedule, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts and draw valid conclusions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Physical demands include: constantly position body and move in order to retrieve cars from parking lot, diagnose and repair vehicles; detect and identify vehicle issues and shop safety concerns; exert force to move/manipulate objects (up to 20lbs occasionally, 20lbs frequently); operate tools and equipment; repetitive motion
• Work is conducted inside, outside, and in proximity to moving vehicles.

Job is located at RBM of Atlanta | 7640 Roswell Road, Atlanta, GA, 30350
 

Sales Receptionist

ABOUT RBM OF ATLANTA

RBM of Atlanta is a privately owned and family operated Mercedes-Benz dealership with an innovative and storied history.

RBM of Atlanta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.

RBM of Atlanta’s innovations include the first loaner vehicle fleet in the Georgia and the first mobile service. We are an award-winning Mercedes-Benz dealership, one of the most established in the Southeast, and have been Atlanta’s Mercedes-Benz Connection since 1964.

Warmly welcome and greet all visitors either on the telephone or in-person. You are our first point of contact and our ambassador; your charm is clearly evident in everything you do and/or say. You answer inquiries and refer/direct customers to the person best suited to help.

Maintain an updated walk-up log and enter customer information into our CRM system. Manage our sales up-list and process to direct all sales inquiries to the next available salesperson. Alert sales people and/or sales managers to their pre-scheduled appointments. Offer refreshments and/or snacks as visitors wait for appointed sales person. Maintain a safe and clean reception area by complying with procedures, rules, and regulations. Contributes to team effort by following up and keeping CRM notes organized. Keep track of showroom and lot activity to ensure every client is helped and always smile and strive to provide the best customer experience for every customer every time.

ABOUT THE SCREENING PROCESS

Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes completing a full employment application; satisfactory criminal, credit and, where applicable, driving records checks; in-person interviews and other inquiries.

SALES RECEPTION:

• Warmly greet and welcome clients and other quests to the dealership. Do not leave the reception desk unattended.
• Manage the waiting area and showroom amenities.
• Actively listen to our clients and their needs and interpret body language in order exceed client’s expectations, solve problems, and de-escalate issues.
• Be an organized and productive multi-tasker. Maintain customer contact notes in our CRM system and manage our “up-list”.
• Maintain a neat and professional appearance at all times. Must be upbeat and very personable.
• Proactively communicate potential issues with customers, management and other departments in order to provide the best possible customer experience.
• Complete required MB and dealership training.
• Abide by company policy and departmental best practices and procedures.
• Perform other duties as assigned.

BENEFITS:

• Compensation commensurate on qualifications and experience
• Paid training and certification, along with opportunities to advance within dealership
• Performance Bonuses
• Prescription & Medical Insurance
• Dental Insurance Available/Optional
• Long & Short Term Disability Insurance Available/Optional
• Short Term Disability Insurance Available/Optional
• Life Insurance & 401(k) Retirement Plan
• Paid Holidays, Sick Time, & Vacations
• On-site Parking
• Employee Discount Program

Job Qualifications and Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or the equivalent.
• All applicants must have 2+ years of experience in a customer service field.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

LANGUAGE SKILLS

• Ability to read, comprehend, and interpret: simple instructions, short correspondence, memos, and documents.
• Ability to write to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Ability to respond to common inquiries or complaints from customers.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply and divide in all units of measure.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, schedule, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Physical demands include: constantly position body and move in order to retrieve cars from parking lot, diagnose and repair vehicles; detect and identify vehicle issues and shop safety concerns; exert force to move/manipulate objects (up to 20lbs occasionally, 10lbs frequently); operate tools and equipment; repetitive motion

Job is located at RBM of Atlanta | 7640 Roswell Road, Atlanta, GA, 30350