RBM of Atlanta – Sales Department Positions

Mercedes-Benz Sales Consultant Career

RBM of Atlanta is a privately owned and family operated Mercedes-Benz dealership with an innovative and storied history. RBM of Atlanta’s innovations include the first loaner vehicle fleet in the Georgia and the first mobile service. We are an award-winning Mercedes-Benz dealership, one of the most established in the Southeast, and have been Atlanta’s Mercedes-Benz Connection since 1964.

Job Overview:

Looking for a great automotive sales career? Then you are looking at the right place. RBM of Atlanta is a privately owned Mercedes-Benz dealership in Atlanta, GA; we offer the resources, training and support to be successful in automotive sales. We’re looking for full-time Mercedes-Benz Sales Consultants and have job / careers opens available.

Sales Consultant for New and Pre-owned Cars:

• The sales consultant is responsible for selling new and pre-owned vehicles at dealership gross profit, volume, and customer satisfaction standards. This position includes four broad areas of activity: disciplined personal work habits, prospecting, selling, and follow-up.

Responsibilities: New and Pre-owned Sales Consultant

• Realize that business is built on maintaining excellent relationships with our customers and guaranteeing customer satisfaction earns you more business.
• Follow-up on all sales leads from a variety of sources including phone, walk-ins, internet, etc.
• Maintain all prospect and customer interactions on CRM system and follow the established dealership sales processes.
• Keep abreast of vehicles features, conditions, and warranty status of new & used vehicle makes and models, trim levels, features, accessories, etc., and how they benefit customers.
• Keep abreast of current and incoming inventory.
• Demonstrate new and pre-owned vehicles (includes test drives).
• Deliver vehicles to customers. The delivery process ensures that the customer understands the vehicle’s operating features, warranty and paperwork.
• Introduce customers to the service department and work with the service department to ensure ongoing customer satisfaction.
• Know and understand equity and values, and be able to explain depreciation to the customer.
• Know and understand the federal, state and local laws which govern retail auto sales.
• High Manufacturer CSI scores is a must.

Job Requirements:

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent verbal and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must have a clean driving record.
• Must be insurable.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Compensation and Benefits:

• Paid training, commission and bonus opportunities.
• We offer an excellent benefits package

Product Concierge | Product Genius Career

RBM of Atlanta is a privately owned and family operated Mercedes-Benz dealership with an innovative and storied history. RBM of Atlanta’s innovations include the first loaner vehicle fleet in the Georgia and the first mobile service. We are an award-winning Mercedes-Benz dealership, one of the most established in the Southeast, and have been Atlanta’s Mercedes-Benz Connection since 1964.

Job Overview:

Looking for a great automotive career in Automotive Retail?  Then you are looking at the right place.  RBM of Atlanta is a privately owned Mercedes-Benz dealership in Atlanta, GA; we offer the resources, training and support to be successful in automotive industry. We have open positions for Mercedes-Benz Product Concierges. If you’re currently a Product Concierge / Delivery Specialist for Lexus, BMW, Porsche, and Audi and considering a move. Please contact us.

Product Concierge for New and Pre-Owned Car:

Demonstrate, instruct, teach our Mercedes-Benz clientele how to use all the gadgets and functions on their brand new car. Mercedes-Benz vehicles are very complex machines run by several different computers and controlled through different interfaces. Technology is your friend and you enjoy showing people how all these systems work. Patience is not just a virtue but a requirement. You must excel at learning new technologies and show our clients how all they all work in a simple manner. You have teacher qualities in you.

Essential Duties include the following. Other duties may be assigned.

• Meet with clients prior to delivery by introducing yourself early on in the sales process.
• Coordinate and schedule delivery of vehicles to customers with sales personnel.
• Responsible for ensuring the customers understand the features and technology of their vehicle at the time of delivery with the client time table in mind.
• Ensure MBRACE (similar to OnStar) completion and functionality.
  After every delivery input notes in CRM of who the delivery was completed by and detail notes if there is anything that “We Owe”. (Questions, Concerns, Needs)
• Establishes procedures for addressing customer concerns or complaints promptly and notify sales person and of any concerns after follow up. Have Manager involved if it needs escalation. Must follow back up with clients within 24 hours after delivery.
  Clients will call back up to ask about features and functions of their vehicles, you must be ready, willing and able to show them as many times as necessary how things work.
• Notate any contact you have with clients in CRM. If it’s not noted in CRM it didn’t happen and you won’t get credit.
• Maintains professional appearance and demeanor.
• High Manufacturer CSI scores is a must, you’re part of this process and review.

Desired Skills and Experience

Job Requirements |Produce Concierge Qualifications:

• Patience is not just a virtue but a requirement and just a way of life.
• You excel at customer care and can relate to anyone.
• You are a teacher at heart and can show anyone, young to mature, how to do anything with technology
• High school diploma or the equivalent. College Degree Preferred.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Must have a clean driving record and be insurable.
• All applicants must be authorized to work in the USA
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Compensation and Benefits:

• Paid training, commission and bonus opportunities.
• We offer an excellent benefits package

Sales Receptionist

RBM of Atlanta is a privately owned and family operated Mercedes-Benz dealership with an innovative and storied history. RBM of Atlanta’s innovations include the first loaner vehicle fleet in the Georgia and the first mobile service. We are an award-winning Mercedes-Benz dealership, one of the most established in the Southeast, and have been Atlanta’s Mercedes-Benz Connection since 1964.

SALES RECEPTION:

Warmly welcome and greet all visitors either on the telephone or in-person. You are our first point of contact and our ambassador; your charm is clearly evident in everything you do and/or say. You answer inquires and refer/direct customers to the person best suited to help.

Maintaining an updated walk-up log and enter customer information into our CRM system. Manage our sales up-list and process to direct all sales inquires to the next available salesperson. Alert sales people and/or sales managers to their prescheduled appointments. Offer refreshments and/or snacks as visitors wait for appointed sales person.

Maintains safe and clean reception area by complying with procedures, rules, and regulations. Contributes to team effort by following up and keeping CRM notes organized. Ensure the completion of your Mercedes-Benz training certification and/or re-certification throughout your employment. Always smiling and providing the best customer experience for every customer every time.

Important Qualities:

• Warm Greeting. (Welcome)
• Managing Waiting area/Amenities
• Actively Listen to our clients and their needs
• Exceed client’s expectations
• Problem solving
• Be able to deescalate
• Organized
• Multi-tasker
• Team player
• Reliable
• Productive
• Neat and Professional appearance at all times
• Other duties may apply
• ***Qualified applicants must possess at least 2 years of experience in a customer service field.

Job Requirements:

• High school diploma or the equivalent
• Must be upbeat and very personable
• Ability to read and comprehend instructions and information
• Excellent verbal and interpersonal skills
• Professional personal appearance
• Excellent verbal and written communication skills
• All applicants must be authorized to work in the USA
• All applicants must have a clean driving record
• Must be insurable
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Compensation and Benefits: